Privacy Policy & Terms

Privacy Policy

Who we are

Out the Farm Gate (outthefarmgate.co.nz) is operated by Out the Farm Gate Limited, based in Kaukapakapa, New Zealand. We are the operator of this website and the coordinator of the meat reservations and box orders arranged through it. In this policy, “we”, “us” and “our” mean Out the Farm Gate Limited.

We handle personal information in line with the Privacy Act 2020.

What we collect

We collect information you give us directly when you fill in a form, reserve meat, submit a cut sheet, order a box, pay for an order, or contact us. This can include your name, email address, phone number, delivery region, suburb and town, your delivery address if you choose delivery, and the details of your order (the farm, the meat type, the share size or box, your chosen butcher, and your cut preferences). If you tell us how many adults and children are in your household to help size an order, we collect that too.

When you pay for an order, your payment is processed securely by Stripe, our payment provider. We receive confirmation of your payment and a record of the transaction, but we do not see or store your full card details.

We also collect some information automatically when you visit the site, such as your device type, browser, and how you move through the pages.

How we use it

We use your information to reserve your meat or fill your box order and coordinate it between you, the farmer, and the butcher; to take payment and manage refunds where they apply; to keep you updated on your order, including harvest dates, delivery and collection; to answer your enquiries; and, where you have agreed to it, to send you news and updates about farmers and availability near you. Ticking the marketing box on an order form is optional. You can unsubscribe from those updates at any time using the link in the email or by contacting us.

Who we share it with

To arrange your order, we share the details a farmer or butcher needs to fulfil it. A farmer receives the information needed to plan the harvest and, where relevant, a customer list for their harvest batch. A butcher receives your cut sheet and contact details so they can process your meat and arrange collection. For Starter Box orders, Sausages By Design receives your name, phone number, email and, for delivery orders, your delivery address, so they can pack your box and send it with their courier or have it ready for pickup. Buyers do not contact farmers directly; Out the Farm Gate coordinates communication between everyone involved.

We also use trusted third party service providers to run the website and our operations:

• Our website is hosted on WordPress.com.
• We manage customer and order records in EspoCRM, hosted on cloud servers located in the European Union.
• We send email through Brevo, and use Gmail for correspondence.
• We process card payments through Stripe.
• We use Google Analytics 4 and the Meta Pixel, delivered through Google Tag Manager, to understand how the site is used.

Because some of our providers store data outside New Zealand, your information may be held on servers overseas. We take reasonable steps to ensure any provider holding your information protects it to a standard comparable to the Privacy Act 2020.

We will not sell your personal information. We will only disclose it where you have asked us to, where it is needed to complete your order, where a service provider processes it on our behalf, or where the law requires it.

Cookies and tracking

This site uses cookies and similar technologies to make the site work, to remember your choices, and to measure how the site is used. Some of these are set by third parties such as Google and Meta. You can control or clear cookies through your browser settings. Turning some cookies off may affect how parts of the site work.

How long we keep it

We keep your information for as long as we need it to run your order and our business, and to meet our legal and tax obligations. Order and customer records are kept for at least seven years to meet Inland Revenue requirements. Marketing contacts are kept until you unsubscribe.

Your rights

You have the right to ask what personal information we hold about you, to ask us to correct it if it is wrong, and to withdraw your consent to marketing at any time. To make a request, email outthefarmgate@gmail.com or call 021 943 862. If you are not happy with how we have handled your information, you can contact the Office of the Privacy Commissioner (privacy.org.nz).

Keeping it safe

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. No system is completely secure, so we cannot guarantee absolute security, but we work to keep your information safe.

Changes to this policy

We may update this Privacy Policy from time to time. The version on this page is the current one, and the “last updated” date at the top shows when it last changed.

Contact

Questions about this policy: outthefarmgate@gmail.com or 021 943 862.

↑ Back to top

Terms

About these terms

These terms apply when you use outthefarmgate.co.nz and when you reserve meat or order a box through us. By using the site or placing an order, you agree to these terms. If you do not agree, please do not use the site.

The sections below on ordering, pricing, payments, deposits, collection and cut sheets apply to quarter, half and whole shares. The Starter Box has its own terms in Section three.

What Out the Farm Gate does

Out the Farm Gate connects you with New Zealand farmers who sell meat direct, and coordinates and manages your order from reservation through to collection. We presell the animal, handle the cut sheet, and arrange processing with the butcher. When you reserve meat through us, your agreement for the meat is with Out the Farm Gate Limited. Buyers do not deal directly with farmers; we coordinate all communication.

How ordering works

When you reserve meat and submit a cut sheet, you are asking us to arrange an order with a specific farmer and butcher. Your reservation is confirmed once a harvest date is set. We will keep you updated through the process, from reservation to collection.

Pricing

The price of your meat is the carcass weight multiplied by the farmer’s price per kilogram, and is inclusive of GST. Prices shown on the site before harvest are estimates. The final price depends on the actual carcass weight after harvest, which we confirm once the animal is weighed. Any yield figures shown are for illustration only and are not a guarantee of the amount of packaged meat you will receive. Butchery and processing is charged in addition to the carcass price.

Payments

You pay the farmer for your meat. A deposit is paid to the farmer once a harvest date is confirmed: $500 for beef, Wagyu, or buffalo (a flat amount regardless of share size), or $100 for lamb or mutton, both inclusive of GST. The balance of the carcass price is confirmed once the animal is weighed, and is paid to the farmer before you collect your meat.

The butcher’s processing fee is separate. You pay the butcher directly when you collect your meat. Out the Farm Gate does not take any payment for quarter, half or whole shares.

Deposits and refunds

Your deposit secures your place for a confirmed harvest. If you cancel after paying your deposit, we retain a cancellation fee of 10% of your deposit and refund the remaining 90%. Once the animal has been harvested for your order, no refund is available, because the animal has been processed specifically for you. If a farmer or butcher is unable to fulfil your order, we will arrange an alternative with you or refund you in full.

Collection

Shares are collected from the butcher; we do not deliver shares. The butcher will arrange collection with you once your meat is ready, and you pay the butcher’s processing fee directly to the butcher at collection.

Cut sheets and timing

Please submit your cut preferences before the harvest date. Cut preferences submitted after the harvest date may not be able to be actioned, and in that case a standard cut may be applied.

Your obligations

You agree to give us accurate information, to pay for your order as set out in these terms, and to collect your meat within the timeframe you are given.

Food safety and quality

The farmer raises the animal and the butcher processes and packages your meat. Handling, storing, and cooking meat safely once you collect it or it is delivered is your responsibility. Nothing in these terms affects your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where they apply.

Our liability

We take care in coordinating and managing your order. To the extent permitted by law, we are not liable for loss that we could not reasonably have foreseen. Nothing in these terms limits rights that cannot legally be excluded, including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where they apply. Because you contract through Out the Farm Gate for your meat, those consumer law protections apply to your order.

The website

We work to keep the site accurate and available, but we do not guarantee it will always be error free or uninterrupted. Content on this site is owned by Out the Farm Gate or used with permission, and may not be copied without our consent.

Changes

We may update these terms from time to time. The version on this page is the current one, and the “last updated” date shows when it last changed.

Governing law

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.

Contact

outthefarmgate@gmail.com or 021 943 862.

↑ Back to top

The Starter Box: orders, delivery and refunds

What you are buying

The Starter Box is a fixed price box of frozen, vacuum packed beef from one of our partner farms. It is approximately 10kg, so your box may come in slightly under or slightly over. The mix of cuts is set by us and can vary from box to box. The price shown when you order is the price you pay, and it includes GST. Small differences in weight or cuts do not change the price.

Ordering and payment

You pay in full by card when you order. Your order is confirmed once your payment goes through and you receive our confirmation email. Boxes are made in limited batches. If we take an order we cannot fill, we will tell you and refund you in full.

Pickup

Pickup is free from Sausages By Design in Silverdale, Auckland. The address and opening hours are in your confirmation email. Please collect your box within 7 days of ordering. If you cannot make it in that time, contact us and we will work something out.

Delivery

Delivery is $10 within Auckland and $20 to the rest of the North Island. We do not deliver to rural addresses or to the South Island. Sausages By Design will contact you when your box is on its way. Your box is sent frozen, so please make sure it can go straight into the freezer when it arrives. If your address turns out to be rural or outside our delivery area, we will contact you to arrange pickup or refund you in full.

Cancelling

You can cancel for a full refund any time before your box is dispatched or collected. Just call Sausages By Design on 09 777 6014, or email us at outthefarmgate@gmail.com.

If something is wrong

If your box arrives damaged or thawed, or is not what you ordered, tell us within 24 hours of delivery or collection and send a photo if you can. We will replace your box or refund you in full.

Change of mind

Because meat is perishable, we cannot accept returns or give refunds for change of mind once your box has been delivered or collected. This does not affect your rights under the Consumer Guarantees Act 1993 if a box is faulty or not as described.

Contact

outthefarmgate@gmail.com or 021 943 862.

↑ Back to top